Winning Case Against a Faulty Product in Patiala
Priya, a 29-year-old working professional from Patiala, invested her savings to buy a premium washing machine from a well-known electronics company. To her disappointment, the product started giving trouble within a few weeks—water leakage, damaged clothes, and frequent breakdowns.
Priya made several complaints to the company’s service center, but instead of solving the issue, they kept delaying. The company refused to replace the machine even though it was under warranty. Priya felt cheated, humiliated, and helpless.
That’s when she and her family approached Sandhu Law Offices, trusted consumer protection lawyers in India, to fight for justice under the Consumer Protection Act, 2019.
The Challenge
Priya’s struggle involved several serious problems that many consumers in India face:
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Defective Product: The washing machine had hidden defects from the beginning. Despite being a premium model, it failed to perform basic functions like cleaning clothes properly and caused water damage at home.
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Poor Customer Service: Priya made repeated calls and service requests, but the company avoided responsibility. Instead of sending proper technicians or offering a replacement, they kept making excuses, leaving her frustrated.
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Financial Loss: Priya had spent her savings to buy the machine, but also had to spend extra money on outside laundry services. This doubled her financial burden while she was still paying for a product that didn’t work.
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Mental Agony and Stress: The daily inconvenience, coupled with the feeling of being cheated, led to sleepless nights, stress, and anxiety. Priya’s confidence as a consumer was shaken.
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Corporate Negligence: The brand refused to acknowledge its fault. Their arrogance and lack of accountability forced Priya to take legal action, as she realized only a proper consumer court case in Punjab could give her justice.
Our Approach
At Sandhu Law Offices, Patiala, we created a detailed plan to secure Priya’s consumer rights:
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Sending a Legal Notice: We immediately issued a legal notice to the company. The notice clearly mentioned how the defective product violated Priya’s rights under the Consumer Protection Act. We demanded a full refund or replacement and warned the company of legal consequences if they ignored it.
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Collecting All Evidences: We helped Priya gather every piece of proof—her purchase bill, warranty card, copies of complaint emails, service requests, and photos/videos showing the machine’s defects. This evidence built a strong foundation for the case.
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Filing in Consumer Court: When the company failed to respond positively, we filed a complaint in the District Consumer Disputes Redressal Commission in Patiala. The complaint was carefully drafted, highlighting every loss Priya faced, including financial, emotional, and social stress.
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Demanding Compensation: We didn’t stop at just asking for replacement. We also demanded compensation for mental harassment, the extra costs she had to bear for laundry, and all legal expenses. This showed the court how badly the negligence had impacted Priya’s life.
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Presenting the Case Strongly: Our team represented Priya with confidence. We explained how the company had failed in its duty, violated consumer rights in India, and caused unnecessary suffering. We cross-checked the company’s arguments and exposed their weak defense.
The Result
After a complete hearing, the Consumer Forum in Punjab ruled in Priya’s favor. The court ordered the company to replace the washing machine with a brand-new model of the same price range. Additionally, Priya was awarded compensation for mental stress, extra laundry expenses, and legal costs.
This victory restored Priya’s trust in the legal system. It also sent a strong message to companies in Punjab that they cannot exploit buyers with defective products and poor service. The case proved that with the help of an experienced consumer protection lawyer in Patiala, ordinary people can successfully challenge big corporations and win justice.
Client Testimonial
“I felt powerless against such a big company, but Sandhu Law Offices stood beside me like a family. They guided me at every step and fought for my rights. Today, I not only have a new washing machine but also the confidence that consumers like me can get justice in Patiala.” – Priya
👉 At Sandhu Law Offices, we believe no consumer should suffer silently. Many people face defective goods, poor services, and harassment from companies, but the Consumer Protection Act in India exists to protect you. Whether it’s a faulty product, unfair trade practice, or false promises, our team provides legal help for consumers in Punjab and across India.
We continue to fight for fairness, accountability, and justice—ensuring that every consumer’s voice is heard and respected.
